At Vezmora, safeguarding your personal information is a priority we take seriously. This Privacy Policy outlines what information we gather, how it’s used, and the choices available to you when shopping with us at vezmora.shop. By browsing our website or placing an order, you’re agreeing to the practices described below.

1. Information We Collect

What You Share With Us

When you place an order or contact our support team, we collect information such as your name, email address, phone number, billing and shipping details, and information related to the water bottles you’ve purchased. Payment processing is handled entirely by our secure third-party payment providers, and we do not retain your card information on our own servers.

Information Gathered Automatically

While you browse vezmora.shop, our systems automatically collect certain technical details, including your IP address, browser type, device information, pages viewed, and time spent on the site. This data helps us maintain site performance, identify and resolve issues, and better understand how our customers interact with the store.

Support Conversations

When you reach out to us via email, we retain a record of that correspondence so we can respond effectively and provide consistent support over time.

2. How We Put Your Information to Use

We use the information we collect to:

  • Process and fulfill your orders, including order confirmations and shipping updates
  • Respond to inquiries and deliver customer support
  • Identify and prevent fraudulent transactions
  • Enhance our website functionality and overall shopping experience
  • Send promotional communications, only if you’ve opted in, with an easy option to unsubscribe at any time
  • Fulfill applicable legal and regulatory obligations

We do not use your personal information for purposes beyond those listed here without your consent.

3. Sharing of Your Information

We do not sell your personal data. To operate our business, however, we do share limited information with trusted parties, including:

  • Shipping carriers (FedEx, UPS, and USPS) to deliver your orders
  • Payment processors to securely handle transactions
  • Service providers who support our website, hosting, and order management systems
  • Legal or regulatory authorities, when required by law

Any third party we partner with is required to handle your information responsibly and maintain appropriate security measures.

4. Cookies and Tracking

Our website uses cookies to support a smoother shopping experience:

  • Essential cookies enable core functions such as checkout
  • Analytics cookies help us understand visitor behavior on the site
  • Marketing cookies may be used to deliver more relevant advertising, based on your preferences

You can manage or disable cookies at any time through your browser settings.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data, where applicable
  • Object to or restrict certain processing activities
  • Request that your data be transferred to another provider

You may also opt out of marketing emails at any time using the unsubscribe link found in every promotional message.

6. Data Protection and Retention

We retain personal information only for as long as necessary to fulfill order processing, accounting, or legal requirements. To protect your data, we use secure encrypted connections (SSL), restrict internal access to customer information, and monitor our systems for unusual activity.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable legal requirements. Any revisions will be posted on this page along with an updated effective date. Continued use of vezmora.shop following any changes constitutes acceptance of the revised policy.

8. Contact Us

If you have questions about how we handle your information, we’re here to help.

  • Business Name: Vezmora
  • Business Days: Monday – Friday
  • Business Hours: 9:00 AM – 5:00 PM (Eastern Standard Time)
  • Phone: +1 (212) 532-7001
  • Email: support@vezmora.shop
  • Business Address: 316 W 47th St, New York, NY 10036, USA