Here are answers to some of the questions we hear most often. If you don’t see what you’re looking for, feel free to reach out directly.
About Our Products
What does Vezmora sell?
We offer a curated range of stainless steel and plastic water bottles designed for everyday use. Each product page includes details on materials, capacity, and care instructions to help you choose the right bottle.
How do I know which bottle is right for me?
Every product listing includes details on size and capacity to help you find the best fit for your needs. If you’re unsure, feel free to email us before placing your order and we’ll help you out.
Shipping
Do you offer free shipping?
Yes, all orders ship free, with no minimum spend required.
How long will my order take to arrive?
Orders are processed within 1–2 business days, and delivery typically takes 4–6 business days after that. In total, most orders arrive within 5–8 business days.
Will I be able to track my order?
Yes, you’ll receive tracking information by email as soon as your order ships.
Returns and Exchanges
What is your return policy?
We accept returns on both defective and non-defective items within 30 days of delivery. Items should be unused and in their original condition, with proof of purchase.
Do you charge a restocking fee?
No, we don’t charge any restocking fees on approved returns.
Can I exchange an item instead of returning it?
Yes, exchanges are available. Just contact our support team and we’ll walk you through the process.
Who covers the cost of return shipping?
Return shipping is the customer’s responsibility.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Customer Support
How can I get in touch with your team?
The best way to reach us is by email at support@vezmora.shop. We aim to respond within 24 hours, Monday through Friday.
What are your business hours?
Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Standard Time. We’re closed on weekends.
Contact Details
- Business Name: Vezmora
- Business Days: Monday – Friday
- Business Hours: 9:00 AM – 5:00 PM (Eastern Standard Time)
- Phone: +1 (212) 532-7001
- Email: support@vezmora.shop
- Business Address: 316 W 47th St, New York, NY 10036, USA