Your satisfaction with your water bottle purchase from Vezmora matters to us. If something isn’t quite right, eligible items can be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.
1. Return Conditions
To qualify for a return, your item must:
- Be unused and in the same condition you received it
- Include original packaging where applicable
- Be accompanied by proof of purchase, such as your order confirmation
We accept returns for both defective and non-defective items, provided these conditions are met.
2. Starting a Return
Before shipping anything back, reach out to us at support@vezmora.shop to request a return authorization. Once approved, we’ll provide the return address along with any packaging instructions you’ll need.
Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method, as we cannot take responsibility for items lost in transit back to us.
Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or doesn’t match what you ordered, contact us as soon as possible at support@vezmora.shop with a description of the issue and, if possible, a photo. We’ll review the details and arrange an appropriate resolution — whether that’s a replacement, exchange, or refund.
4. Items Not Eligible for Return
To keep the process fair for all customers, we’re unable to accept returns on:
- Items showing signs of use or damage not present at delivery
- Clearance or final sale items
- Products damaged after delivery due to misuse
5. Exchanges
We’re happy to offer exchanges. To request one, contact our team and we’ll walk you through returning the original item and arranging your replacement. If there’s a price difference between products, we’ll let you know how to resolve it.
6. Refunds
Once we receive your return, we’ll inspect it within a few business days to confirm it meets our return conditions. Approved refunds are issued to your original payment method within 7 business days, with no restocking fee applied. Depending on your bank or card provider, it may take a little longer for the refund to reflect in your account.
7. Contact Us
Questions about a return or refund? We’re happy to help.
- Business Name: Vezmora
- Business Days: Monday – Friday
- Business Hours: 9:00 AM – 5:00 PM (Eastern Standard Time)
- Phone: +1 (212) 532-7001
- Email: support@vezmora.shop
- Business Address: 316 W 47th St, New York, NY 10036, USA